Geomant makes customer interaction effortless.
Focusing on real-time, cross-channel communication – typically in the contact centre, we combine the latest technologies for unified communications, contact centres, collaboration and workflow automation, to minimize the time and effort expended during customer interactions.
And at this year’s UC Day Geomant will be showcasing its most innovative solutions yet: solutions that harness the power of cloud and Microsoft’s state-of-the-art bot technology to drive Intelligent Customer Engagement.
Chief among their offerings is Buzzeasy: the Intelligent Customer Engagement Platform. Incorporating the latest Microsoft bot technology, and with an ability to understand and process natural language, Buzzeasy lets customers move effortlessly from any digital channel to live voice – simply at the touch of a button – and without them ever having to wait in a queue.
Geomant’s line up also includes Contact Expert: Geomant’s powerful multichannel contact centre for Microsoft Skype for Business, and Desktop Connect: the solution that unites Salesforce and Microsoft Dynamics with Skype for Business and Avaya Communication Manager.